Guide: Download Error Reports

How to download job and system-level error reports from within the application.

The information in this section applies to CryoSPARC v4.0+.

Error Reporting

Job Error Report

A complete job error report including job details, job event logs, browser diagnostics, and system logs can be downloaded from the Event Log tab of the job inspection dialog.

When downloading the job error report, there is an option to include event log images. You may wish to omit the images in case they are too large and take too long to download or transfer, or if you do not wish to include images of your data/results when sharing error reports.

System logs up to one week prior will be included in the download.

The job error report can be used to further diagnose a job failure when the event log and job log aren’t showing the cause, or as a convenient way to share error information with a system administrator.

Example job report contents:

System Error Report

A system error report including instance information, browser diagnostics, and system logs can be downloaded from the Instance Logs tab of the Admin panel. System logs up to one week prior will be included in the download.

The system error report is useful for administrators to diagnose the cause of system-wide errors, and as a convenient way to share error information on the CryoSPARC Discussion Forum or CryoSPARC support.

Example system error report contents: